FAQ

When do you ship?

Please see our Shipping Policy for details.

Where do you ship?

We only ship within USA and its territories only (except Guam. Sorry Guam!)

Are the plants pictured exactly what I will receive?

Unless noted, all photos are representative of the plant you will receive. While not the exact plant, they are all very similar.

I placed multiple orders, can you combine shipping?

Please email us at boldbotanicalstx@gmail.com as soon as you place your additional orders and we will do our best to accommodate your request. Make sure to include all order numbers in your email.

I'm local. Can I pick my order up?

Yes! You can the discount code LOCALPICKUP at checkout and email us at boldbotanicalstx@gmail.com as soon as you place your order and let us know that you'd like to arrange pickup. Make sure to include your order number in your email.

I'd like to cancel my order, what do I need to do?

We provide full order cancellation, with a full refund (minus a 10% restocking fee), within 24 hours of your order being placed. After 24 hours, it's on a case by case basis (we understand emergencies happen!), but generally we will offer a credit to our store in the amount of your original purchase if your order has not been shipped.

I received my plant but the package was beat up/destroyed and the plant sustained damage! What do I do?

Get in touch with us so we can help you file a claim with USPS. Keep the box, plant(s), and all packaging material and send us pics.

Please note, USPS Priority shipping only includes $50 of insurance and Priority Express shipping includes $100 of insurance. USPS does not cover perishables unless lost or damage to the box has occurred. Additional insurance can be added upon request by contacting us within 24 hours of placing your order.

I received my plant but some of the leaves have yellowed/died during transit!

Certain plants are a bit fussy during shipping, but with proper care should bounce back. If you believe this is an issue that is not of normal plant shock nature please contact us with photos within 48 hours of receiving, so that we can take a further look.

My package has been in USPS system for over a week with no updates. What do I do?

Unfortunately, there isn't much we can do once your package has been dropped off at the post office. You'll need to contact USPS. Any damages due to delayed or mishandled packages cannot be refunded by us, but we can help walk you through filing a claim with USPS for a refund on the insurance.